In this audio interview with librarian Carmen Hendershott, retired graduation officer Bruce Friedman recalls his twenty-four years of service in The New School’s Records Office. Friedman observes the changes the university has experienced since he began as a temporary registration worker in 1988 during the presidency of Jonathan Fanton. He discusses the downsizing of his department and the outsourcing of the call center under President David Van Zandt. Friedman describes a number of Registration Office employees, as well as various Graduate Faculty professors and personnel outside of the Records Office. He recalls various online information management systems used in the Records Office over time. Friedman also discusses his involvement with numerous community organizations within New York City.